Shipping policy

1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our New Zealand premium seafood, we arrange packaging and shipment promptly and strictly follow cold-chain logistics standards to minimize waiting and transit time.
2. International Shipping & Delivery Time
We provide reliable international shipping services worldwide. Standard international delivery generally takes 7–14 business days, depending on destination country, local logistics efficiency, and customs clearance schedules. Expedited shipping options are available at checkout for customers who require faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight, volume, and delivery destination of your order. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or additional charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees set by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend reviewing your local import regulations before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipment Protection
As a professional seafood supplier, we adopt specialized cold-insulated, shockproof, and leak-proof packaging for all orders. Our customized packaging effectively keeps products fresh, frozen, and intact during long-distance international transit. For high-value orders, optional shipping insurance is available at checkout to provide full protection for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive damaged packaging, leakage, deformed parcels, or spoiled products, please take clear photos, refuse signature for delivery, and contact our support team immediately.
If you find any product quality issues after signing for your order, please submit a support request with relevant evidence within 48 hours of delivery. We will verify the situation promptly and provide reasonable solutions including replacement, partial refund, or other after-sales services.
7. Customer Service Assistance
If you have any questions regarding order processing, shipping status, customs clearance, delivery delays, or after-sales issues, feel free to contact our customer support team. We will respond and provide professional guidance as soon as possible.
ALASTAIR KEANE is committed to optimizing our logistics and packaging solutions to deliver fresh, high-quality New Zealand seafood to customers around the world with a safe, fast, and worry-free shopping experience.